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FAQ
Frequently Asked Questions (FAQ)
1. Payment Options
We ensure secure transactions through encrypted payment gateways. Accepted methods include:
Credit/Debit Cards: Visa, Mastercard.
Regional Digital Wallets (subject to availability).
2. Sizing Guidance
To ensure the perfect fit:
Style-Specific Tips:
Oversized designs: Opt for your usual size for a relaxed fit.
Tailored cuts: Select true-to-size or consult our team for tailored advice.
Personal Assistance: Share your height/weight and preferred fit (snug/loose) via email for customized recommendations.
3. Returns & Exchanges
Eligibility:
Items must be unused, unwashed, and retain original tags/packaging.
Return window: 14 days (non-defective items).
Process:
Initiate a return via your account dashboard.
Ship items via a tracked courier (return costs borne by the buyer).
Refunds/exchanges processed within 5 business days after quality inspection.
Defective Items:
Report issues within 72 hours of delivery. Include clear photos/videos for swift resolution (replacement or full refund).
4. Shipping & Tracking
Delivery Timelines:
Domestic (China): 2-4 business days (standard), 24 hours (express).
International: 10-21 business days (varies by customs/destination).
Tracking:
A confirmation email with a DHL/FedEx tracking link is sent upon dispatch.
Monitor shipments via our logistics partner’s portal or third-party tools like 17Track.
5. Fabric Care & Maintenance
Quality Assurance:
All textiles meet OEKO-TEX® Standard 100 for chemical safety.
Washing Instructions:
Machine wash at 30°C max; delicate cycle for embellished items.
Air-dry indoors to preserve color vibrancy.
Special Fabrics:
Silk/Wool: Dry clean or hand wash with mild detergent.
Embroidered/Sequined Garments: Turn inside out before washing.
Need Further Help?
Reach our support team at [email protected] or via Phone(+86 192 5580 8674). We respond within 12 hours.
1. Payment Options
We ensure secure transactions through encrypted payment gateways. Accepted methods include:
Credit/Debit Cards: Visa, Mastercard.
Regional Digital Wallets (subject to availability).
2. Sizing Guidance
To ensure the perfect fit:
Style-Specific Tips:
Oversized designs: Opt for your usual size for a relaxed fit.
Tailored cuts: Select true-to-size or consult our team for tailored advice.
Personal Assistance: Share your height/weight and preferred fit (snug/loose) via email for customized recommendations.
3. Returns & Exchanges
Eligibility:
Items must be unused, unwashed, and retain original tags/packaging.
Return window: 14 days (non-defective items).
Process:
Initiate a return via your account dashboard.
Ship items via a tracked courier (return costs borne by the buyer).
Refunds/exchanges processed within 5 business days after quality inspection.
Defective Items:
Report issues within 72 hours of delivery. Include clear photos/videos for swift resolution (replacement or full refund).
4. Shipping & Tracking
Delivery Timelines:
Domestic (China): 2-4 business days (standard), 24 hours (express).
International: 10-21 business days (varies by customs/destination).
Tracking:
A confirmation email with a DHL/FedEx tracking link is sent upon dispatch.
Monitor shipments via our logistics partner’s portal or third-party tools like 17Track.
5. Fabric Care & Maintenance
Quality Assurance:
All textiles meet OEKO-TEX® Standard 100 for chemical safety.
Washing Instructions:
Machine wash at 30°C max; delicate cycle for embellished items.
Air-dry indoors to preserve color vibrancy.
Special Fabrics:
Silk/Wool: Dry clean or hand wash with mild detergent.
Embroidered/Sequined Garments: Turn inside out before washing.
Need Further Help?
Reach our support team at [email protected] or via Phone(+86 192 5580 8674). We respond within 12 hours.